FAQ
How do I find my size?
Every product page links to the size guide, with measurements in centimetres. Rather than guessing from the size you usually take, measure a piece that fits you well and compare. If your measurements fall between two sizes, write to us — we know how each model sits and will tell you.
What if it does not fit?
You have 14 days to exchange it or send it back. Conditions and procedure are on the Exchange & returns page.
How long does delivery take?
We hand the order to Nova Poshta within one working day. After that it is usually 1–2 days to major cities and 2–4 days elsewhere in Ukraine.
Can I try it on before paying?
Yes. At a Nova Poshta branch you can open the parcel and try the piece on before taking it. If it does not suit you, you decline it there and then, and the parcel comes back to us.
One thing about the money: the ₴200 deposit is not refunded if you decline — it covers the carriage both ways, which we have already paid. You simply do not pay the balance. If you chose to pay in full by card, declining at the branch is handled as an ordinary return — the terms are on the Exchange & returns page.
How do I track my order?
By the Nova Poshta waybill number, which we send as soon as the parcel is handed over. The order's own status is on its page, linked from the confirmation email, and under "My orders" if you ordered while signed in.
The piece is out of stock — what now?
Tap the unavailable size on the product page and leave your email. We will write as soon as that size and colour are back. It is a notice about one specific variant, not a subscription — no other email follows from it.
Do you make to order?
Production is our own, so we will at least look at an individual request — write and tell us what you need. It is not a standing service, though: it depends on the model, the fabric and how loaded the workshop is.
Are there discounts?
Yes. Everything currently reduced is collected under Sale. A first-order promo code comes with the newsletter — the form is at the bottom of the page.
How can I pay?
By Visa or Mastercard in full, or cash on delivery with a ₴200 deposit that counts towards the order. Details are on the Delivery & payment page.
Is paying by card safe?
Payment happens on WayForPay's side. We never see or store your card details — all that comes back to us is "paid" or "not paid".
Is the Borysohlibska store open?
No, the Kyiv shop is temporarily closed. Orders are taken on the site only. Production is in Kharkiv.
Where do you make your clothes?
In our own workshop in Kharkiv. We do not resell finished garments — every model is made by us.