KIAN

Delivery & payment

Delivery

We ship with Nova Poshta only, anywhere in Ukraine the carrier operates. Parcels go out every day.

Options

  • Nova Poshta branch — the usual choice. You pick the branch in the order form from a list loaded live from the carrier's directory.
  • Nova Poshta parcel locker — where the parcel fits. Useful when you cannot reach a branch before it closes.
  • Nova Poshta courier — delivery to your address. Street, building and flat are required.

Timing

We hand the order to the carrier within one working day of confirming it. After that the timing is Nova Poshta's: usually 1–2 days to major cities and 2–4 days elsewhere in Ukraine. Before public holidays the carrier can take longer, which is outside our control.

Cost

  • Orders over ₴5,000 ship free. We cover the carriage.
  • Orders under ₴5,000 ship at Nova Poshta's own rates. The carrier calculates the exact amount from weight and destination, so we cannot quote it in advance; you pay it on collection.

Payment

Paying in full by card

After checkout you are handed to WayForPay's secure page and pay by Visa or Mastercard there. Card details are entered on the payment service's side — we never see or store them. Once the payment is confirmed the order goes into production.

Cash on delivery with a ₴200 deposit

You pay the balance when you collect the parcel. The ₴200 deposit is paid online at checkout and counts towards the order — it is not an extra charge, and the total does not change.

Why a deposit: a parcel nobody collects comes back to us, and we pay the return carriage. The deposit covers that risk and is what makes cash on delivery possible at all.

After you order

  1. You get an email with the order number and its contents, at the address given in the form.
  2. We check availability and pack the order.
  3. We hand the parcel to Nova Poshta and send you the waybill number, which tracks the delivery on the carrier's site.

The order's status is always on its own page, linked from that email. If you ordered while signed in, it is also under "My orders".